How can we help?
One inbox, answered by a real person — whether it's a brand film, a portrait session, a headshot order, or a billing question.
Email hello@motionvisualmedia.comWe typically reply within one business day. Based in Charlotte, NC.
Brand & founder films
Exploring a Story Film or a bigger project? Use the Start a Project form and we'll set up a discovery call — or email us directly with what you're building.
Life Update Sessions
Questions about booking, rescheduling, or what to expect from your in-studio session? Email us — we coordinate every session personally rather than through an automated calendar.
AI Headshot orders
Order-specific help — sending photos, delivery links, revisions, refunds — lives on the headshot service's own support page: headshots.motionvisualmedia.com/support.
Billing & payments
Payments are processed by Stripe, so receipts come from Stripe's email. For a copy of a receipt, an invoice question, or anything billing-related, email us with the name and email you used.
Privacy requests
Want your information or photos deleted, or a copy of what we hold? Email us — details in our Privacy Policy.