Terms of Service
Effective July 14, 2026 · Motion Visual Media, Charlotte, NC
Who we are & what these terms cover
Motion Visual Media is a Charlotte, North Carolina visual content studio offering cinematic brand and founder films, in-studio portrait sessions, and professional AI headshots. These terms cover your use of our websites and services generally. Individual productions are governed first by their own project agreement or proposal — where a signed agreement exists, it takes precedence over these general terms.
Services & engagements
- Brand & founder films: scoped by proposal after a discovery call. Deliverables, timelines, licensing, and payment schedules are set per project.
- Life Update Sessions ($250): a 45-minute in-studio portrait session in Charlotte with 5 professionally edited images. Sessions are coordinated personally by email; rescheduling is handled the same way — just reach out.
- AI Headshots ($89): our productized headshot service, which has its own detailed terms — including the AI disclosure, likeness guarantee, revision and refund policy — at headshots.motionvisualmedia.com/terms. Those terms govern headshot orders.
Payments
Payments are processed securely by Stripe; we never see or store card details. Project work is invoiced per its agreement. The statement descriptor on your card will read MOTIONVISUALMEDIA.
Cancellations & refunds
- Project work: per your project agreement.
- Portrait sessions: need to reschedule? Email us at least 48 hours ahead and we'll find a new time at no charge.
- AI headshots: see the headshot service terms — non-refundable once generation begins, with a likeness guarantee and one included revision round.
Your content & our work
You keep the rights to materials you provide us, and you confirm you have the right to share them. Deliverables and their usage rights are defined per engagement — headshot customers receive full personal and commercial rights to their delivered images. We use client work in our portfolio or marketing only with permission.
Acceptable use
Don't use our sites or services to infringe anyone's rights, misrepresent your identity, or submit content you don't have the right to use. We may decline or refund any engagement at our discretion.
Liability
We stand behind our work, and where something falls short we'll work to make it right. Our total liability for any engagement is limited to the amount you paid for it. Services are provided "as is" beyond the commitments made in these terms or your project agreement.
Governing law & changes
These terms are governed by the laws of North Carolina. If they change materially, we'll update the effective date above; engagements are governed by the terms in effect when they begin.
Questions
Email hello@motionvisualmedia.com — a real person answers, usually within one business day.